What People Say About Us

We ask for feedback from the professionals we have worked with, and from the clients to whom we have provided quality case management and support. We welcome your feedback, so if you want to leave us some words, please fill in our form below.

100% of legal representatives believe we achieve positive outcomes for their clients.

Hi Ed, Just to say thanks for all your support over years and it’s been a pleasure having you as case manager. Hopefully, we will meet again at some point, and wish you and your family all the best for the future.
Service User

Honestly… I’m so blessed to have you !! You and David followed me since the beginning and I’m so glad that did happen!! To have someone like you guys that understands people, you’re doing a fantastic job !! Kirsty I’m so thankful !!!
Service User


I would like to thank you and your team for your assistance through my recruitment process and to reiterate how happy I am in my position.
Support Worker

Ed has always been very approachable and supportive as a case manager for our mutual client with an acquired brain injury. Ed has been central to helping our client transition from a residential rehabilitation unit to now purchasing his own property. Ed has worked closely with myself as the professional deputy and the rehabilitation team to enable our client to optimise his independence and quality of life.
Lisa Lodge

Director-Specialist in the court of protection team, Vincent’s Solicitors

I just wanted to email to say thank you for everything you done for me and always supported me especially when this job environment can be challenging, I really do appreciate everything you have done and enjoyed working alongside you.
Support Worker

….can I just say Dave it’s like a breath of fresh air having you on board!  For so long I have struggled and I know you can’t take the struggle away but just by being there and actioning things as you are makes a huge difference so thank you very much.

Service User

Ed has been the Case Manager for two clients of mine experiencing very different journeys following brain injury and his input has been highly valued by both clients. 

For one of the clients, trust in rehabilitation had been lost by the client prior to Ed’s involvement and he was adamant that he would not accept the support he so clearly needed.  As a consequence he was living a very limited, lonely life but due to his brain injury he could not entertain any opinion which disagreed with his own strongly held views about his routines. 

Ed’s approach was flawless in building trust, putting together a multi-disciplinary rehabilitation team and gradually introducing support to help the client access activities in which he was interested until the client was supported to access the stimulating and productive life he was capable of living.

Gary Herbert

Partner, Potter Rees Dolan Solicitors

I have been providing health and social care training over the last year, for the support teams at Ability Case Management.

Dave and Ed have always been extremely keen, to ensure that all staff receive all the training and tools necessary to carry out their roles confidently and competently. This in turn aids in improving the outcomes for their clients, providing them with high standards of care and support in a person-centred manner.

The last few months have been extremely challenging for many organisations with lockdown and restrictions in place. This has not stopped Dave and Ed from ensuring that their staff continue to keep on top of their mandatory training and professional development. They jumped at the opportunity we presented to them, to receive their training via live, interactive video conferencing. Easily adapting to ensure they received essential Infection Control training with up to date COVID-19 guidance at a time when it was most needed.

Ability Case Management are a professional and extremely caring organisation. Their support teams are fantastic to work alongside. I would highly recommend them and their services.

Silvana Holt

Director, Compliance Training Ltd

Dave Lowe, Ed Leonards and the team at Ability Case Management provide excellent case management services for clients with brain injury and their families. Dave and Ed are both extremely experienced brain case mangers.

I have worked with Dave and Ed on a number of extremely complex cases for over 5 years and have experienced how approachable, open, knowledgeable and effective they are. They get results but make it their business to take clients, families and therapy teams with them every step of the way.

You can rest assured that Ability Case Management manage timely multidisciplinary team meetings and client reviews. Their reporting is clear and ensures accountable rehabilitation is precisely documented.

I would have absolutely no hesitation in recommending Ability Case Management to clients and instructing parties.

Dr Gavin Newby

Consultant Clinical Neuropsychologist, Newby Psychological Services Ltd

Dave has all the attributes required for a quality case manager, he is patient, relaxed, approachable, amenable, meticulous and passionate. Nothing is too much trouble; he always tackles situations with a calm and rational approach and he always strives to get the best possible outcome for his clients.

He is great with clients and from a therapy point of view he is great to work with on rehabilitation packages as there is always a clear plan in place. I have known Dave for almost 10 years and have learnt a lot from him, I have the up most respect for him as a case manager, he is brilliant.

Ryan Price

Occupational Therapist, Heads Up Therapies

Ability Case Management always approach Prestige Nursing & Care with a clear plan of the support being required for their clients. They are professional, reliable and compassionate in supporting clients with complex needs.

I have worked with Dave for a number of years providing varying levels of support packages for clients, including 24/7 care and supported living trials. His attention to detail is impressive and I have witnessed him achieve excellent outcomes for his clients.

Daniel Bamber

Director, DHP Care LTD t/a Prestige Nursing & Care

Dave is an excellent case manager with experience of working with a varied case load of clients. He is skilled at building sustained relationships with clients and professionals alike.

He is calm in a crisis and produces excellent documentation to back up his clinically considered interventions. Simply a great case manager.

Andrew Rose

Director, British Association of Brain Injury Case Managers (BABICM)

I have worked with Mr Lowe for over 4 years. He works tirelessly and diligently for the client. He is knowledgeable, fastidious and person centred. He does what he says when he says he will do it which is invaluable for both client and colleagues.

He is experienced with complex case work within the area of traumatic brain injury and can engage with the wide variety of stakeholders necessary. I could not recommend him more highly.

Dr Gemma K Wall

Consultant Clinical Neuropsychologist

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Or call 0161 763 8710

Supporting clients to achieve their full potential after injury is our mission

Business Hours: Monday to Friday 09.00 to 17.00

0161 763 8710


Europa House, Barcroft St, Bury, BL9 5BT