Privacy Statement

Ability Case Management provide services to individuals to coordinate and manage rehabilitation and care. To facilitate these services, it is necessary to share information with other professionals and organisations to network and facilitated a bespoke service. Ability Case Management will endeavour to share information with approved professionals and services only. Medical information will be kept confidential but may be disclosed on a strictly confidential basis.

Information may be shared with your registered General Practitioner, Medical Practitioners (such as medical consultants), Allied Health Professionals (such as Occupational Therapists, Physiotherapists, Speech and Language Therapists), Social Services and Professionals from other agencies (such as care agencies, solicitors acting on your behalf or under the rehabilitation code).

Information will be stored securely in paper and electronic form. All information will be treated confidentially. Information will only be shared with a third party with your explicit consent.

If the client is assessed to lack capacity to provide consent for whatever reason, then this should be sought from a responsible other (such as next of kin or an appointed person). Those appointed with parental responsibility are entitled to provide consent on behalf of a child. Children aged 16 years and over are presumed competent to give consent for themselves. Ability Case Management consider it good practice to explore joint parental consent to be sought for young adults i.e. between the ages of 16 and 18 years.

It is important to fully understand exactly what you are consenting to. If for any reason you are unclear about the consent you are providing with this form, you may want to seek further clarification from Ability Case Management or discuss this with a trusted person known to you.

Please view the below Privacy Information for details on how your data is managed.

To withdraw or change your consent please email or contact 0161 763 8710 or write to Ability Case Management, Europa House, Barcroft St, Bury, BL9 5BT

Privacy Information

This privacy information as part of the consent form sets out how Ability Case Management uses and protects any personal information that you provide us. Ability Case Management is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our services, you can be assured that it will only be used in accordance with this privacy statement.

Why we collect your data:

We collect your personal data because you give consent to receive our services and/or because we have a contract in place with you or a third-party, in order to provide our specialist case management and occupational therapy services to you. We also have a legal obligation to keep clinical records.

What we collect:

We may collect the following information:
Information in relation to this consent form;
Medical and lifestyle information, through conversation, observation and questionnaires;
Further clinical information in relation to reports from other health professionals.

What we do with the information we gather:

We require this information for the purpose of:

Communicating with you regarding your treatment;
Professional clinical record keeping of patient information;
Creating fully informed reports and treatment plans for you;
Sharing information with relevant health professionals.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place highly secure electronic systems and managerial procedures to safeguard and secure the information we collect.

Controlling your personal information

We will not distribute, sell or lease your personal information to third parties unless we have your explicit permission or are required by law to do so.

You may request details of personal information which we hold about you under the General Data Protection Regulation (GDPR).  If you would like a copy of the information held on you please contact David Lowe, Data Controller, via email at

If you believe that any information, we are holding on you is incorrect or incomplete, please email or write to us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Data Retention

We will retain your personal data for 7 years after you stop using our services, or 7 years after the age of 18 for a child, unless there is justification for us to retain it for a longer period.

Dealing with new enquiries by email and telephone

All new enquiry data collected will be kept for a period of 6 months and then deleted. This covers those new enquiries that do not become official clients.

When and how is the data deleted?

After the appropriate retention period, all paper files are shredded using an in-house shredder or burnt. Digital files are deleted.

How you can withdraw and request to be deleted from our files

If you do not wish us to make use of your Personal Information in this way, please contact David Lowe via email You have the right to withdraw consent.

Useful Links:

Registered with the Health Care Professions Council

Members of Royal College of Occupational Therapists


Corporate Supporters of Headway - The Brain Injury Association


Accredited with the Brain Injury Group


Regulated by the Care Quality Commission


The Major Trauma Signposting Partnership approved

The platform for outstanding care management

We are recommended on the Best of Bury

Ability Case Management schedule of insurance is devised and arranged by BALENS and underwritten by Zurich Insurance plc.

Supporting clients to achieve their full potential after injury is our mission

Business Hours: Monday to Friday 09.00 to 17.00

0161 763 8710

Europa House, Barcroft St, Bury, BL9 5BT