Privacy & Cookies Policy

This privacy information as part of the website sets out how Ability Case Management uses and protects any personal information that you provide us. Ability Case Management is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our website, you can be assured that it will only be used in accordance with this privacy statement.

Ability Case Management reserves the right, at its discretion, to make changes to any part of the website. Ability Case Management may change this policy from time to time by updating this page. It is important you check this page from time to time to ensure that you are happy with any changes. This policy is effective from September 2019. By continuing to use the Website you agree to be bound by these Terms as amended.

Why we collect your data:

We collect your personal data because you give consent to receive our services and/or because we have a contract in place with you or a third-party, in order to provide our specialist case management and occupational therapy services to you. We also have a legal obligation to keep clinical records.
What we collect:

We may collect the following information:

  • Information in relation to this consent form;
  • Medical and lifestyle information, through conversation, observation and questionnaires;
  • Further clinical information in relation to reports from other health professionals.

What we do with the information we gather:

We require this information for the purpose of:

  • Communicating with you regarding your treatment;
  • Professional clinical record keeping of patient information;
  • Creating fully informed reports and treatment plans for you;
  • Sharing information with relevant health professionals.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place highly secure electronic systems and managerial procedures to safeguard and secure the information we collect.
Controlling your personal information

We will not distribute, sell or lease your personal information to third parties unless we have your explicit permission or are required by law to do so.

You may request details of personal information which we hold about you under the General Data Protection Regulation (GDPR). If you would like a copy of the information held on you please contact David Lowe, Data Controller, via email at

If you believe that any information, we are holding on you is incorrect or incomplete, please email or write to us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
Data Retention

We will retain your personal data for 7 years after you stop using our services, or 7 years after the age of 18 for a child, unless there is justification for us to retain it for a longer period.
How you can withdraw and request to be deleted from our files

If you do not wish us to make use of your Personal Information in this way, please contact David Lowe via email
Audits and Inspections

Ability Case Management will submit to audits and inspections, providing all necessary information to ensure it meets the Article 28 obligations, always cooperating with supervisory authorities (such as the ICO).
Right to Complain

If you have a concern about our information practices, you have a right to complain. You can do so by contacting the Information Commissioner’s Office on 0303 123 1113 or by visiting
How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site or page. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Ability Case Management use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Ability Case Management does not use cookie technology to collect Personal Information. You may also wish to refer to

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

The Internet is a global environment and using the Internet to collect and process data can involve the transmission of data on an international basis. Therefore, by browsing our Website and communicating electronically with us, you acknowledge our processing of data in this way. However, we will endeavour to protect all Personal Information collected through our Website in accordance with our data protection standards.
Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your explicit permission or are required by law to do so. Employees, associates and agents of Ability Case Management may be given access to any personal Information which we collect, but their use shall be limited to the performance of their duties and in line with the reason for processing.

Our employees, associates and agents who have access to your personal Information are required to keep that information confidential and are not permitted to use it for any purposes other than to enable you to use the Website or to deal with requests which you submit to us.

We may use your personal information to send you promotional information about Ability Case Management and other information related to our industry.

Useful Links:

Registered with the Health Care Professions Council

Members of British Association of Brain Injury Case Managers

Members of Royal College of Occupational Therapists

Corporate Supporters of Headway - The Brain Injury Association

Ability Case Management schedule of insurance is devised and arranged by BALENS and underwritten by Zurich Insurance plc.

Supporting clients to achieve their full potential after injury is our mission

Business Hours: Monday to Friday 09.00 to 17.00

0161 763 8710

Europa House, Barcroft St, Bury, BL9 5BT