CQC Registration

Ability Case Management are in the process of registering with Care Quality Commission (CQC).

CQC are an independent regulator of health and adult social care in England.
They make sure health and social care services provide people with safe, effective, compassionate, high-quality care and they encourage care services to improve.

By registering this will enable us to show what we are doing for our clients which relates to the five CQC key questions which are:

  1. Is the service safe?
  2. Is the service caring?
  3. Is the service effective?
  4. Is the service responsive?
  5. Is the service well-led?

We will keep you up to date with everything CQC-related in newsletters.


We recently completed questionnaires. Please visit our website where we have published these findings.

Feedback showed some issues with complaints. Either you didn’t feel able to complain or maybe did not know how to.
If you want to register a complaint then speak with the case manager in charge of your client’s care, contact us on the website, or email us.

Complaints mean we can learn as a team about providing even better care in the future.


Mental Capacity Act 2005, the 5 key principles:

  1. Presume everyone has capacity to make their own decisions.
  2. You must make every possible effort to ensure that a client can make their own decisions.
  3. A person does NOT lack capacity if they make unwise or eccentric choices.
  4. Any decisions made on behalf of a client must be made in their best interests.
  5. Any decisions made on behalf of a client must be the least restrictive. Please see the hyperlink for further information.

Mental Capacity Act 2005 at a glance

Review of Journals

During our journal discussion this month we spoke about a global perspective of traumatic brain injuries (TBI).

The journal stated that 453 out of 100,000 people in the UK suffer from TBI. 40% of these are moderate to severe. The journal also states that males, urban residents, and children are more likely to present with moderate to severe brain injury.
In the UK people are more likely to suffer from TBIs due to road traffic injury. The injuries peaked in the late afternoon and early evening.

Source: A.A. Hyder et al. (2007) The impact of traumatic brain injuries


We had a successful first aid training day on 11/08/2021, with case managers, admin staff and support workers alike.

Upcoming Training

We are excited to invite Dr Wall and Dr Mercer from NWNT to provide a brain injury training day on 05/11/2021. Topics will aim to cover the impact of an acquired brain injury, mental capacity, and motivational interviewing.

Meet the Team

Eloise Bartlett – Care Team Manager

Hello, I’m Eloise. I joined the company in April 2021.

I will be the registered manager when the CQC have finalised the application. I am currently in the process of creating evidence to show the CQC how we follow the five key questions.

The CQC have recently changed to do 80% of the inspection ‘intelligently’ which means they’ll be checking electronically and only 20% of the inspection will be on the day.